Security Key Request Application

Please note: As of October 1, 2026, the Smarter Service Hub will no longer be available to the public and will be replaced by the Smarter Directory. If you haven’t already, click here to check it out.

Need a security key, FOB or swipe card? Please fill out the below form and our specialised team will be in contact.

Important Notice: The typical turnaround time for order fulfillment is 5-10 business days.

This timeframe is subject to factors beyond our control, such as the access device supplier and Australia Post’s delivery speed.

Security Key Request Application

Applicant Details

I am the

* If you are a Tenant, please contact your Property Manager to complete this order form for you.

 

Property Details

Mailing Details

Request Details

Type of Key required
Type of Key required

Key Order

Enter in the key details. Note you can add multiple keys using the Add button.
plus1 Add minus1 Remove

Remote Order

Enter in the Remote details. Note you can add multiple remotes using the Add button.

plus1 Add minus1 Remove

Swipe/FOB Order

Enter in the FOB details. Note you can add multiple FOBs using the Add button.

plus1 Add minus1 Remove

Collection Options

Collection Options
Collection Options

Pickup Details

Address: Suite 101, Level 1, 204 Ingles St Port Melbourne 3207

Office Hours: Monday - Friday 9am - 5pm

Postage Details

Please fill out the below details if they differ from the Applicant and Property Details provided and you have selected the post option.
IMPORTANT NOTICE: Smarter Communities does not take any responsibility for failed delivery of parcels when "Without Signature" options is selected. Australia Post investigation will be the responsibility of the requester and replacement of any items will be at the requester’s own cost.

Postage Details

Please fill out the below details if they differ from the Applicant and Property Details provided and you have selected the post option.
IMPORTANT NOTICE: Smarter Communities does not take any responsibility for failed delivery of parcels when "Without Signature" options is selected. Australia Post investigation will be the responsibility of the requester and replacement of any items will be at the requester’s own cost.

Postage Details

IMPORTANT NOTICE: Smarter Communities does not take any responsibility for failed delivery of parcels when "Without Signature" options is selected. Australia Post investigation will be the responsibility of the requester and replacement of any items will be at the requester’s own cost.

Postage Details

IMPORTANT NOTICE: Smarter Communities does not take any responsibility for failed delivery of parcels when "Without Signature" options is selected. Australia Post investigation will be the responsibility of the requester and replacement of any items will be at the requester’s own cost.
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Acknowledgement
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